Returns and Refunds Policy

Returns

We offer a 30-day return policy. You have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

  • In the same condition that you received it
  • Unworn or unused
  • With tags
  • In its original packaging
  • Accompanied by the receipt or proof of purchase

To start a return, please contact us at patrick@bexa.ca.
Returns must be sent to:
2411 Holly Lane, Ottawa, ON, K1V 7P2, Canada

If your return is accepted, we will send you a return shipping label and detailed instructions on how to send your package back.
Please note: Items sent back without first requesting a return will not be accepted.

If your country of residence is not Canada, shipping your goods may take longer than expected.

For any return questions, you can always reach us at patrick@bexa.ca.

Damages and Issues

Please inspect your order upon receipt. Contact us immediately at patrick@bexa.ca if:

  • Your item is defective
  • Your item is damaged
  • You receive the wrong item

We will evaluate the issue and make it right.

Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants)
  • Custom products (special orders or personalized items)
  • Personal care goods (such as beauty products)
  • Hazardous materials, flammable liquids, or gases

If you have questions about your specific item, please contact us.

Exchanges

The fastest way to get the item you want is to return the item you have. Once your return is accepted, you can place a new order for the replacement item.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be automatically processed to your original payment method within 10 business days.

Please remember it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at patrick@bexa.ca.

Contact Information

  • Website Name: BEXA Acoustic Panels
  • Email: patrick@bexa.ca
  • Phone: (613) 295-9100
  • Contact Form: Click Here
  • Address: 824 McManus Ave, Ottawa, ON K4M 0B2, Canada
  • Business Hours: Monday - Friday: 9:00 AM to 8:30 PM (GMT- 4)
  • Response Time: We aim to respond within 1 Business day.